FAQ's

 

(Scroll towards the bottom for Safety, Measuring, Cleansing, and Exchange instructions)

Baltic Amber:

What is Baltic Amber?

Baltic Amber is fossilized tree resin from the Baltic region that dates from millions of years ago. Amber comes in a variety of shapes and colors, each one unique. 

The Baltic region generally refers to the countries surrounding the Baltic Sea in Europe.

              

What does Baltic Amber do?

Baltic Amber is a natural analgesic and healing agent containing succinic acid. Our bodies naturally produce succinic acid, which works like a natural ibuprofen.  When Amber is worn against the skin, your body warmth causes the amber to release oil containing trace amounts of the acid that your skin absorbs. When absorbed into the skin, it can relieve and/or help relieve symptoms of the following:

  • aches & pains
  • arthritis 
  • carpal tunnel
  • hand, wrist, and finger pain
  • joint pain
  • headaches & migraines
  • stress & anxiety
  • inflammation
  • pain & inflammation caused by teething
  • excessive drooling caused by teething
  • back & knee pains
  • pregnancy related pains
  • eczema
  • jaw pain & dental issues
  • TMJ
  • neck & shoulder pains
  • plantar fasciitis
  • fibromyalgia

It also promotes:

  • natural healing
  • quality sleep
  • immunity
  • overall sense of well-being

 

What is a teething necklace?

Teething necklaces are worn by children to promote restful sleep, help with teething pains, reduce drool, and used as a natural anti-inflammatory . They are worn around the neck, tucked under their clothes for skin contact.  They are meant to be worn by the child, they are not a toy or meant to be chewed upon. Always supervise your child when wearing jewelry and remove for napping, baths, and sleeping. 

Is it safe for my child? 

Our Baltic Amber teething necklaces are made with your child’s safety in mind. The beads are 2mm to 6mm (size of a pea) in size. They are knotted between each bead so in the rare case the string accidentally breaks the beads wont scatter.  There is also a child-resistant safety screw clasp that is designed to detach under excessive pressure (15 lbs or less). A proper fit is also a very important for safety- it should lay right under the chin; short enough it cant be put into the mouth, or a hand cannot easily go in, but long enough its not a choker. 

MacRae Naturals Baltic Amber Teething Necklace Sure Fit Guide- How to Measure

 Always remove the jewelry before bathing and before sleeping. Some parents will wrap the necklaces around the ankle and cover with a high sock during naps and sleeping. As with anything, all children should be supervised while wearing the necklaces or any jewelry. The necklaces are not a toy and they are to be worn only, not chewed! 

Does it really work?

Mothers of teething children have been using Baltic Amber for centuries to help with drooling, pain, inflammation, fussiness, nursing/latching, and sleep. Many of our customers report a positive difference anywhere from an hour later to a day or two later. The first thing they usually notice is sleep has improved and the child seems to be much less fussy. Check out our reviews on Facebook if you'd like to read some from our customers.

Can adults wear Baltic Amber?

Absolutely! Baltic Amber has many great benefits for adults too, especially adults over 50.  It can help in relieving arthritis or joint pain, knee pain, back pain, shoulder pain, headaches, anxiety, inflammation, and  many more! Amber also boosts the body’s natural abilities to heal itself promoting immunity, natural healing,  overall well-being, and quality sleep.

How do I know what size youth necklace I need? 

You can measure their neck with a soft measuring tape or piece of string to see what length you're comfortable with. You do NOT want the necklace as a choker or too long they can get it in the mouth or get an arm in. Usually right under the chin is a good length. Most parents choose between 11"-12" for youth necklaces.

Is there a difference between polished and unpolished?

Raw amber is unprocessed and untreated therefore it's the truest form of amber. It contains an extra layer of succinic acid that has not been stripped due to polishing so it is the most effective. Polished amber will still work wonderfully so choose based upon which one you like. We do not sell a product we don't believe in or recommend. 

Is there a difference between the different colors?

Despite what you might have heard, all amber colors are the same in strength.  We advise our customers to choose the amber that is most appealing to you visually- it all works beautifully!  Please note that amber and crystals are a God-made natural material, so variations in color and shapes are normal. 

Why do some beads look slightly different than online? 

Due to the natural properties of baltic amber and gemstones, color, size and shape may vary slightly. Rest assured, the performance and efficacy of the jewelry will remain the same despite these slight differences. Each of your MacRae pieces are like a natural work of art- each unique and has its own character, just like us! 

Hazelwood

What is Hazelwood?

Hazelwood is from the Corylus cornuta plant, also known as the Beaked Hazel plant. It is used to help with excess acidity issues such as eczema, ulcers, acid reflux, heartburn, and teething pain.

How does Hazelwood work?

When the Hazelwood is in contact with the skin the wood will absorb excess acid in the body until a balanced pH is reached.

How long will Hazelwood last?

If you notice the symptoms returning and/or the inside of the beads darken you will need to replace the jewelry. Do not be alarmed if the outer bark peels off, this natural and it can happen with everyday use.

 

Custom Jewelry:

Why does it take up to 14 days to get my custom jewelry?

Our Jewelry takes approx. 7-14 business days from order placement to shipping. The reason it takes a bit longer is because each necklace is hand made to order. Each bead is hand selected and examined for cracks, potential cracks, and deformities before stringing. Each knot is knotted by hand and inspected for a tight, secure knot against each bead. The screw clasps are tightly secured and inspected for a flush closure. Our jewelry is handmade with extreme detail and high standards, made with love specifically for you and your loved ones. You deserve the best and that’s the only thing we will give our amazing customers! 

 

MacRe Naturals Sure Fit Guide- Family lengths- How to measure

 

MEASURING INSTRUCTIONS:

Youth Necklaces: Measure your child's neck circumference and add 1.5" to 2" for the best fit. Necklaces should lay right under the chin; Not long enough to get into the mouth, and not short enough it's a choker style necklace. Youth Necklaces come in 11", 12", and 13". Typically a 12" will fit until about 5 years of age. 

 

Adult Stretch Bracelets- Measure your wrist circumference and add 1/2" to 3/4" for the best fit.

CARE INSTRUCTIONS:

  • Avoid soaps, perfumes, hairspray, detergents, and oils on your jewelry
  • Avoid rubbing or scrubbing your jewelry 
  • Remove all jewelry before bathing and swimming 
  • Your jewelry is fragile, please handle with care
  • To cleanse Amber, Hazelwood, and most Crystals soak in warm sea salt water for 2-5 minutes, rinse, and gently rub each bead with a soft cloth.
  • To cleanse or "recharge" your crystal jewelry you can smudge with sage or lay outside on a full moon. 

How do I clean my crystal jewelry?

To cleanse your jewelry you can: smudge (clean with sage), lay on a salt lamp,  or soak in cold water with sea salt. Another way to cleanse/recharge your crystals is to lay it out during a full moon. Avoid getting soft crystals wet, a few of them are: selenite, sodalite, lapis lazuli.  Its a good idea to cleanse your crystals when you first get them and periodically. Read more about cleansing crystals here.

 

SAFETY INSTRUCTIONS:

  • ALWAYS supervise your child when wearing their jewelry and use responsibly
  • Remove for naps and bedtime. Wrap the necklace around the ankle and cover with a high sock to keep it in place.
  • Jewelry should not be chewed on, it is not a toy and should be kept away from the mouth.
  • Buyer assumes all responsibility with MacRae Naturals jewelry, please use responsibly. 
  • Remove immediately if damaged. (We offer repairs)

*Please note: All children should be supervised at all times while wearing jewelry and it should be removed while sleeping. Jewelry is not a toy as it contains small parts and can pose a choking hazard for children under 3.  The beads range from 2mm to 6mm in size (about the size of a pea). Our jewelry is NOT to be chewed upon or put in the mouth. MacRae Naturals is not responsible for any damage, injury, or even death that may result from improper use of our jewelry. Please enjoy responsibly!** 

 

 

Returns, Repairs, and Exchanges:

MacRae Naturals jewelry comes with a 30 day manufacturing warranty, covering defects from the crafting process only. Any additional damage including but not limited to: stretching, chipped or broken beads, damaged stones or accents, or chipped or broken clasps will be fixed at customer expense with a repair slot, found here. Customer will be responsible for shipping both ways. 

Any issues with length or damaged upon delivery products must be brought to our attention within 5 days of delivery, and returned for repair within 14 days of original delivery date. We will not accept claims after 5 days. 

Any non-custom jewelry is returnable or exchangeable, in original condition (not stretched, unworn beads, no chips, etc) within 30 days. Jewelry that has been visibly worn or stretched out will not be accepted for returns, exchanges, or refunds, and it will be returned at the customers expense.

MacRae Naturals jewelry is handmade using natural stones, which means that each piece can vary slightly in size, shape and color. Due to the nature of the jewelry, exposure to alcohol based perfume, hairspray, essential oils, lotions and other similar products are not recommended and can change the appearance of the gemstones and accents. Please handle your jewelry with care, and always use jewelry responsibly.

 Lost Packages/ Undelivered Mail:

Does your tracking say delivered but you cannot find your goodies?  We know it is super frustrating when this happens. Here are some tips on how to handle it. 

*Stay patient. Remember we are all human :) 

*Talk to your neighbors, it likely was delivered to the wrong house.  (this is the most common issue) 

*Talk to your delivery person. Let them know about the situation. See if they know what happened. 

*If it does not show up in a day or two, open up a case with USPS & let us know as well and we will do the same. 

DISCLAIMER- WE ARE NOT DOCTORS AND CANNOT GIVE OUT MEDICAL ADVICE. CRYSTALS, AMBER, AND HAZELWOOD SHOULD BE USED AS A COMPLIMENT TO OTHER THERAPIES AND NOT AS A REPLACEMENT FOR REGULAR MEDICAL CARE.