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Warranty

Rated 5.0 out of 5
Based on 6 reviews

Free

Description

We offer a 30 day (from delivery) manufacturing warranty on MacRae Naturals jewelry. This will cover defective beads, string, and defective clasps from all jewelry purchased through our website. *Bar necklace warranties are 14 days.* All you need to do is cover shipping! 

 If you have purchased a return label, it will be emailed to your email address on file. You have 24 hours to print the label. Send your jewelry and confirmation/order number in a padded envelope to:

MacRae Naturals
Attn: Warranty (Your order number)
7717 Louetta Rd. #12025
Spring, TX 77391

 

 

We are not responsible for lost or damaged jewelry during shipping so please make sure you use a padded envelope and purchase tracking for your shipment. 

Please note: This does not cover stretched jewelry, dropped jewelry, angel aura quartz, or items sold in our live sales on social media. This also does not cover water damage to soft crystals such as selenite, sodalite, or lapis lazuli. 

Please allow up to 12 days for turnaround.

FAQ

Avoid soaps, perfumes, hairspray, detergents, and oils on your jewelry. When using sandalwood or lava with essential oils, allow time for the oils to dry before stacking with other jewelry.

Avoid rubbing roughly or scrubbing your jewelry.

Remove all jewelry before bathing and swimming.

Your jewelry is fragile, please handle with care.

Using high-quality crystals and Baltic amber, we do not sell a product we don't believe in or recommend. Each order is made by a stay-at-home mom and comes with a MacRae Naturals linen pouch for safekeeping.

Because of the natural nature of our jewelry, colors, shapes, and sizes of beads may vary.

WE CARE ABOUT YOU

100% REAL STONES

We guarantee the highest quality products with genuine stones.

SECURE ORDERING

Guaranteed safe checkout through all major credit cards, Paypal, and extended payment platforms.

YOU’RE FAMILY

We pride ourselves on offering outstanding customer service, with over 40,000 happy customers.