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Warranty

Rated 5.0 out of 5
5 Reviews

We offer a 30 day (from delivery) manufacturing warranty on MacRae Naturals jewelry. This will cover defective beads, string, and defective clasps from all jewelry purchased through our website. *Bar necklace warranties are 14 days.* All you need to do is cover shipping! 

 If you have purchased a return label, it will be emailed to your email address on file. You have 24 hours to print the label. Send your jewelry and confirmation/order number in a padded envelope to:

MacRae Naturals
Attn: Warranty (Your order number)

16757 Squyres Rd. Suite 103

Spring, TX 77379 

We are not responsible for lost or damaged jewelry during shipping so please make sure you use a padded envelope and purchase tracking for your shipment. 

Please note: This does not cover stretched jewelry, dropped jewelry, angel aura quartz, or items sold in our live sales on social media. This also does not cover water damage to soft crystals such as selenite, sodalite, or lapis lazuli. 

Please allow up to 12 days for turnaround.


average rating 5.0 out of 5
Based on 5 reviews
  • 5 Stars
    5 Reviews
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100% of reviewers would recommend this product to a friend
5 Reviews
Reviewed by Jayme B., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Warranty

This was great to have since my infants necklace broke without warning (no she never tugged on it or even tried messing with it).

Thankful for the opportunity to have this fixed!

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Reviewed by Holly M., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Two-nami

My daughter broke a bread off of her necklace as soon as we got it. I filled out the warranty form shipped it in and it’s already on its way back. It was super fast and easy!! Thanks ladies!!

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Reviewed by Jacques R., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Necklace

Customer service was nice but I haven’t got the necklace yet I’m sure it will be fine though it took me a few days to mail it back in

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Reviewed by Diana E., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

beautiful jewelry

I have already placed 4 orders with this amazing business and from the necklaces to the bracelets I cannot stress how beautiful it is made! They respond so quickly to any questions I had. They shipped super fast and most of all we all love our jewelry. My kids absolutely love their necklaces they get so happy every time they wear it and I see a sense of calmness in them. They seem very grounded. Highly recommend them.

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Reviewed by Nicole K., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Great service

Quickly responded and replaced my baby’s amber necklace.

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