We offer a 30 day (from delivery) manufacturing warranty on MacRae Naturals jewelry. This will cover defective beads, string, and defective clasps from all jewelry purchased through our website. *Bar necklace warranties are 14 days.* All you need to do is cover shipping!
If you have purchased a return label, it will be emailed to your email address on file. You have 24 hours to print the label. Send your jewelry and confirmation/order number in a padded envelope to:
16757 Squyres Rd. Suite 103
Spring, TX 77379
We are not responsible for lost or damaged jewelry during shipping so please make sure you use a padded envelope and purchase tracking for your shipment.
Please note: This does not cover stretched jewelry, dropped jewelry, angel aura quartz, or items sold in our live sales on social media. This also does not cover water damage to soft crystals such as selenite, sodalite, or lapis lazuli.
Please allow up to 12 days for turnaround.