We offer a 60 day (from delivery) warranty on MacRae Naturals jewelry. This will cover damaged/defective beads, string, and clasps from all jewelry purchased through our website. All you need to do is cover shipping!
Send your jewelry and confirmation/order number in a padded envelope to:
MacRae Naturals
Attn: Warranty (Your order number)
5222 FM 1960, Suite 210-B
Houston, TX 77069
We are not responsible for lost or damaged jewelry during shipping so please make sure you use a padded envelope.
Please note: This does not cover stretched jewelry or items sold in our live sales on social media. This also does not cover water damage to soft crystals such as selenite.
Please allow up to 12 days for turnaround.
