Want to return a non-custom item? No problem! As long as it’s returned, unused, within 14 days of delivery we can accept your return. Orders return red after 14 days will no longer be eligible for returns.
If you have purchased a return label, it will be emailed to your email address on file. You have 24 hours to print the label. Just fill out this form, and send your *unworn* (and non-custom) jewelry, with your order number, to:
Attn: Return (Your order number)
7717 Louetta Rd. #12025
Spring, TX 77391
We are not responsible for lost or damaged jewelry during shipping so please make sure you use a padded envelope and including tracking.
We only accept returns of new, non-custom-jewelry, within 14 days of delivery. We do not cover return shipping costs. To order a new piece please place a new order.
Avoid soaps, perfumes, hairspray, detergents, and oils on your jewelry. When using sandalwood or lava with essential oils, allow time for the oils to dry before stacking with other jewelry.
Avoid rubbing roughly or scrubbing your jewelry.
Remove all jewelry before bathing and swimming.
Your jewelry is fragile, please handle with care.
Using high-quality crystals and Baltic amber, we do not sell a product we don't believe in or recommend. Each order is made by a stay-at-home mom and comes with a MacRae Naturals linen pouch for safekeeping.
Because of the natural nature of our jewelry, colors, shapes, and sizes of beads may vary.