Bracelet on Elastic Repair Slot - purchase separately

Rated 5.0 out of 5
6 Reviews

This listing is for a repair of broken/damaged Bracelets strung on elastic that are one year old or less. Please purchase repairs separately from new jewelry, no discounts are allowed for repairs.

To repair all pieces, they will need to be completely restrung.

  1. Contact us for your repair code.
  2. Purchase this repair slot with or without a prepaid shipping label.
  3. Print your order confirmation page, or write a note with your order number.
  4. If you have purchased a return label, it will be emailed to your email address on file. You have 24 hours to print the label. 
  5. Send your broken jewelry and confirmation/order number within 12 days, in a padded envelope to:

MacRae Naturals
Attn: Repairs (Your order number)
16757 Squyres Rd., Suite 103
Spring, TX 77379 

*Limit of 2 repairs per piece of jewelry*

We are not responsible for lost or damaged jewelry during shipping so please make sure you use a padded envelope.

Please allow up to 12 days turnaround from day received.


average rating 5.0 out of 5
Based on 6 reviews
  • 5 Stars
    6 Reviews
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    0 Reviews
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    0 Reviews
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6 Reviews
Reviewed by Michelle M., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

EXCELLENT CUSTOMER SERVICE!

I received a bracelet & anklet as gifts from my daughter but she ordered them exact so I had them repaired. I frequently contacted Melissa S. who was very helpful & patient. She replied to me every time I had a question before sending in my jewelry. They're perfect & I'm very pleased!

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Reviewed by Theresa M., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

repair/add stones

my Mermaid bracelet was made larger and it is just stunning!

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Reviewed by Jennifer S., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Amazzzzing customer service!!!

Let me just start by saying this is the best customer service I have received in a while!!!! I purchased three bracelets (at different times) and they just didn’t fit right. I originally purchased zen mama 6.5 and it was to tight so I got it resizes to 7. BUT, it was to big I just couldn’t win! I sent an email in an simply explained that I just needed two beads removed to make it fit perfectly! I was told by Melissa to just send them in with a note explaining what I needed done along with my email. I did just that and got a quick response and got it all figured out! I just got my bracelets back and they fit perfectly and I haven’t taken them off because I’m so in love with them! Thank you again so much for the amazing customer service and I’m so happy to finally have my bracelets back that fit perfectly!!!!

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Reviewed by Jamie W., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Repair

Contacted Macrae Naturals after my son broke his necklace a week after having it! They were quick to respond, fix it and get it back to me! Great company! Thank you!

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Reviewed by Kacee A., from United States
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Amazing return policy. Quality product

Amazing return policy. Quality product

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