Let me just start by saying this is the best customer service I have received in a while!!!! I purchased three bracelets (at different times) and they just didn’t fit right. I originally purchased zen mama 6.5 and it was to tight so I got it resizes to 7. BUT, it was to big I just couldn’t win! I sent an email in an simply explained that I just needed two beads removed to make it fit perfectly! I was told by Melissa to just send them in with a note explaining what I needed done along with my email. I did just that and got a quick response and got it all figured out! I just got my bracelets back and they fit perfectly and I haven’t taken them off because I’m so in love with them! Thank you again so much for the amazing customer service and I’m so happy to finally have my bracelets back that fit perfectly!!!!