$3.00
To repair all pieces, they will need to be completely restrung.
MacRae Naturals
Attn: Repairs (Your order number)
16757 Squyres Rd., Suite 103
Spring, TX 77379
*Limit of 2 repairs per piece of jewelry*
We are not responsible for lost or damaged jewelry during shipping so please make sure you use a padded envelope.
Please allow up to 12 days turnaround from day received.
I received a bracelet & anklet as gifts from my daughter but she ordered them exact so I had them repaired. I frequently contacted Melissa S. who was very helpful & patient. She replied to me every time I had a question before sending in my jewelry. They're perfect & I'm very pleased!
my Mermaid bracelet was made larger and it is just stunning!
Let me just start by saying this is the best customer service I have received in a while!!!! I purchased three bracelets (at different times) and they just didn’t fit right. I originally purchased zen mama 6.5 and it was to tight so I got it resizes to 7. BUT, it was to big I just couldn’t win! I sent an email in an simply explained that I just needed two beads removed to make it fit perfectly! I was told by Melissa to just send them in with a note explaining what I needed done along with my email. I did just that and got a quick response and got it all figured out! I just got my bracelets back and they fit perfectly and I haven’t taken them off because I’m so in love with them! Thank you again so much for the amazing customer service and I’m so happy to finally have my bracelets back that fit perfectly!!!!
Contacted Macrae Naturals after my son broke his necklace a week after having it! They were quick to respond, fix it and get it back to me! Great company! Thank you!
Amazing return policy. Quality product
$105.00 $120.00
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